Last updated: October 2, 2026
1. Introduction
This Privacy Policy describes how Psychoéducation MT, whose clinic is located at 4826 Saint-Jean Boulevard, Pierrefonds, Quebec H9H 4B2 (“we”, “our” or “us”), collects, uses, retains, discloses and protects the personal information of users (“you”, “your”) in connection with the use of our website available at https://psychoeducationmt.com (the “Site”) and our services. This policy is drafted in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
2. Definitions
Personal information: any information concerning a natural person that allows that person to be identified, directly or indirectly, including their name, address, email address, telephone number and any browsing data associated with them. Information about your health and your psychoeducational follow-up is sensitive personal information.
3. Personal information collected
We may collect the following categories of information:
- contact details: name, address, email address, telephone number, date of birth;
- information needed to book an appointment online (requested service, date and time, reason for consultation, where applicable);
- information collected in the course of our professional services (assessment, follow-up, file notes), which is kept in the client file;
- information you voluntarily provide through a form (information or appointment request) or when communicating with us;
- browsing data: IP address, browser type, pages viewed, visit duration, collected in particular through cookies and analytics tools;
- marketing communication preferences, where applicable.
4. Purposes of collection
The personal information collected is used for the following purposes:
- to provide, operate and improve our products and services;
- to process your information requests and to book or manage your appointments;
- to create and maintain your client file in accordance with applicable professional obligations;
- to communicate with you and respond to your requests;
- to send you promotional communications, if you have consented to receive them;
- to ensure the security of the Site and prevent fraud;
- to comply with our legal and regulatory obligations.
5. Consent
We obtain your express consent where required by law, in particular for sending promotional communications or processing sensitive information. In other cases, your consent may be implied from the context of our interactions, for example when you fill out a contact form.
You may withdraw your consent at any time, subject to reasonable legal or contractual restrictions, by contacting us using the details provided in the “Contact us” section.
6. Disclosure to third parties and service providers
We do not sell or rent your personal information to third parties. However, we may disclose certain information to the following categories of third parties, to the extent necessary to provide our services:
- hosting and cloud infrastructure providers;
- online appointment booking tool and remote consultation platform (Zoom), where applicable;
- web analytics and marketing tools, such as Google Analytics and Google Ads;
- email and newsletter service providers;
- professionals and advisors, such as accountants and lawyers, as needed;
- government authorities, where required by law.
The information in your file is protected by the professional secrecy that binds psychoeducators who are members of the Ordre des psychoéducateurs et psychoéducatrices du Québec; it is disclosed only with your consent or where required by law.
These third parties are contractually required to protect your personal information and to use it only for the purposes for which it was disclosed to them.
7. Transfer of personal information outside Quebec
Some of the providers and tools we use, including our Google tools (Analytics, Ads) and possibly our cloud hosting provider, may store or process personal information outside Quebec, including elsewhere in Canada and in the United States. Before making such a transfer, we conduct a privacy impact assessment to ensure that the information receives adequate protection.
8. Retention and destruction of information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to meet our legal, accounting or tax obligations. At the end of that period, your information is securely destroyed, anonymized or de-identified.
9. Security and confidentiality incidents
We implement reasonable administrative, technical and physical security measures to protect your personal information against loss, theft and any unauthorized access, disclosure, copying, use or modification.
We keep a register of confidentiality incidents. In the event of an incident presenting a risk of serious injury, we will notify the affected individuals and the Commission d’accès à l’information du Québec, in accordance with our legal obligations.
10. Your rights
Subject to the exceptions provided by law, you have the following rights regarding your personal information:
- the right to access your personal information;
- the right to have inaccurate information corrected;
- the right to withdraw your consent;
- the right to portability, i.e. to receive a copy of your information in a structured, commonly used technological format.
To exercise any of these rights, contact our person in charge of the protection of personal information using the details below. We will respond to your request within thirty (30) days.
11. Cookies and tracking technologies
Our Site uses cookies and similar technologies, including:
- cookies essential to the operation of the Site;
- analytics cookies, such as Google Analytics, to understand how the Site is used;
- marketing cookies, for targeted advertising, where applicable.
You can manage your cookie preferences using the “Manage consent” button displayed at the bottom of each page or through your browser settings. Refusing certain cookies may limit some features of the Site.
12. Electronic communications and newsletter
If you subscribe to our newsletter or agree to receive promotional communications, we obtain your consent in accordance with Canada’s Anti-Spam Legislation. Each communication includes a simple unsubscribe mechanism and clearly identifies us as the sender. You may withdraw your consent at any time using the unsubscribe link or by contacting us.
13. Minors
Our Site is not intended for minors and we do not knowingly collect personal information from them. If you believe that a minor has provided us with personal information, please contact us so that we can delete it.
14. Person in charge of the protection of personal information
The person in charge of the protection of personal information is Maggie Tarczynski, psychoeducator. She can be reached at maggie.tarczynski@gmail.com or at 514 513-9783 for any question regarding this policy or the handling of your personal information.
15. Right to file a complaint
If you believe that your personal information has not been handled in accordance with the law, you may file a complaint with the Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca.
16. Changes to this policy
We may amend this policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to review it periodically.
17. Contact us
Psychoéducation MT
4826 Saint-Jean Boulevard, Pierrefonds, Quebec H9H 4B2
Email: maggie.tarczynski@gmail.com
Phone: 514 513-9783